I almost missed my flight today, because in the midst of all my Orbitz ticket drama, the customer service rep didn't tell me that they had switched me to a completely different airline. So I showed up at 3:30pm at the Alaska Airlines kiosk, more than an hour ahead of my scheduled flight, only to be told that they didn't have my reservation. No, I was at Terminal 3, but I was supposed to be in Terminal 7, which (in)conveniently was located halfway across the airport. "You should run," said the ever-helpful Alaska Airlines rep. Instead, Martin came back, picked me up, and drove me to my correct destination.
Then, of course, I had to run to my gate, per usual, but those five additional minutes with Martin were worth it.
